Privacy Policy
Last Updated: 13 July 2026
Vr Speech And Hearing Clinic ("Company", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, use our mobile application, or purchase our products and services.
By accessing or using our website or mobile application, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Full Name
Mobile Number
Email Address
Shipping and Billing Address
Account Login Information (if applicable)
Order History
Payment-related information (payments are processed securely through third-party payment gateways)
Health Information
If you voluntarily provide hearing-related information, audiology reports, prescriptions, or medical history for consultation or product recommendations, we collect only the information necessary to provide our services.
Usage Information
We automatically collect:
IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Pages
Referral URLs
App usage analytics
Cookies and Similar Technologies
We use cookies and similar technologies to:
Improve website performance
Remember your preferences
Analyse website traffic
Enhance user experience
You can disable cookies through your browser settings; however, some features may not function properly.
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Schedule appointments and hearing consultations
Respond to enquiries and customer support requests
Manage your account
Improve our products and services
Personalize your shopping experience
Send order confirmations and service updates
Send promotional offers and marketing communications (only with your consent where required)
Prevent fraud and unauthorized activities
Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
Trusted payment gateway providers for secure payment processing
Courier and logistics partners for product delivery
Service providers who help operate our business
Government authorities, regulators, or law enforcement when required by applicable law
Professional advisers where necessary for legal or compliance purposes
All third parties are required to protect your information appropriately.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or internet storage is completely secure. Therefore, absolute security cannot be guaranteed.
5. Data Retention
We retain your personal information only for as long as necessary to provide our services, fulfil contractual obligations, comply with applicable laws, resolve disputes, and enforce our agreements.
Retention periods generally include:
Customer account information: While your account remains active
Order and transaction records: Up to 7 years, or longer where required by applicable tax or legal requirements
Customer support records: As reasonably necessary for service and legal purposes
If you request deletion of your account or personal information, we will delete or anonymize your data within 30 days, unless we are legally required or otherwise permitted to retain certain information.
6. Your Rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you may have the right to:
Access your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Withdraw consent where processing is based on consent
Request information regarding how your personal data is processed
Lodge a grievance regarding your personal data
To exercise these rights, please contact us using the details provided below.
7. Account Deletion
You may request deletion of your account and associated personal data at any time.
Account Deletion Request Form:
Once your request is verified, we will process it within 30 days, subject to applicable legal retention requirements.
8. Third-Party Services
Our website and mobile application may use trusted third-party services including:
Payment gateways
Shipping providers
Analytics services
Cloud hosting providers
These providers process information in accordance with their own privacy policies.
9. Children's Privacy
Our services are not directed toward children under the age of 18 without parental or guardian involvement. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes become effective immediately upon posting on this page. We encourage users to review this page regularly for updates.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Vr Speech And Hearing Clinic
Website: /privacy-policy
Email: hr@vrhearingclinic.com
Phone: +91 9112717179
Address:
Second Floor, Vasantrao Naik Chowk,
Opposite Hotel Deepali Executive,
N-3, CIDCO,
Chhatrapati Sambhajinagar,
Maharashtra – 431003, India.